- Ask the dealers you are considering how long
they've been in business. Common sense says that
older, more established companies will have a
better record or customer satisfaction.
- Check to see the dealer's contractor's license.
Dealers must have a license to receive the permits
needed for the job. And, only licensed HVAC
contractors can legally purchase the refrigerant
needed for air conditioners and heat pumps.
- Ask for references. Then, follow up by calling
those people and asking them how satisfied they
were with the dealer. Try to ask specific
questions, about the dealer's timeliness, ability
to follow through on start and finish times, etc.
Questions you may want to ask
The following is a list of questions you may want
to ask a dealer when you are trying to make a
selection. This list was prepared by the Air
Conditioning Contractors of America (ACCA).
- Will the contractor listen to your needs?
- Is the contractor complying with state and local
codes?
- Has the contractor provided you with a list of
professional, business and trade references?
- Does the contractor have continuous formal
training for their co-workers to assure YOU the
best quality job?
- Is the contractor in good standing with the
Better Business Bureau?
- Has the contractor given you performance
guarantees in writing?
- If anything goes wrong during installation, does
the contractor have adequate insurance to cover
your losses?
- Will the contractor stand behind your
installation?
- Can the contractor service your new system in
the future?
- Will the contractor install your new system in a
timely, professional manner?
- Is the contractor financially responsible?
- Does the contractor drug test and background
screen all of its co-workers to assure the
stability of its co-workers?
- Has the contractor provided you with a list of
satisfied customers?
Making the decision
If your contractor cannot say YES to all the above,
call us at SAYCO Heating and Air Conditioning.
We can handle all your indoor weather
needs.
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